Terms & Conditions | Last Updated: October 18, 2026
These Terms & Conditions govern your use of our website, appointment scheduling, communications, products, and services provided by Emerald Aesthetics, LLC ("Emerald," "we," "our," or "us").
By accessing our website, purchasing products, booking appointments, or using our services, you agree to these Terms & Conditions, as applicable. Please review them carefully.
1. General Terms
Emerald provides a range of services, including aesthetic treatments, dermatology, wellness services, direct primary care, consultations, and retail products.
These Terms & Conditions apply to your interactions with Emerald, including:
- Visiting and using our website
- Scheduling and attending appointments
- Purchasing services, treatments, or retail products
- Communicating with our team through phone, email, or text message
- Participating in memberships, promotions, or other Emerald programs
Certain treatments, memberships, or services may be subject to additional agreements, informed consent forms, or policies, which will be provided when applicable.
We reserve the right to modify our services, scheduling policies, and website content as needed, subject to applicable law.
2. Appointments & Cancellations
We value your time and appreciate your consideration of our providers and other patients.
Appointment Scheduling
Appointments may be scheduled through our website, by telephone, or in person, subject to availability.
Cancellations & Rescheduling
We request at least 24 hours' notice when canceling or rescheduling an appointment.
Cancellations or rescheduling requests made with less than 24 hours' notice may result in a cancellation fee.
Late Arrivals
Patients arriving late may receive a shortened appointment or may need to reschedule, depending on provider availability and the service scheduled.
No-Shows
Failure to attend a scheduled appointment without notice may result in a charge of up to the full amount of the scheduled service.
Any applicable cancellation, rescheduling, or no-show fees will be subject to the policies disclosed at the time of booking and applicable law.
3. Payments, Purchases & Refunds
Payment
Payment for services is due at the time of the appointment unless otherwise agreed upon.
We accept credit cards, debit cards, cash, and other approved payment methods.
Services & Treatments
Sales of completed services and treatments are generally final. Refunds are not available for completed services, except where required by applicable law.
In certain circumstances, Emerald may offer a credit toward future services at its discretion.
Retail Products
Unopened and unused retail products may be eligible for return within 14 days of purchase.
Returns are subject to product eligibility and Emerald's return policies. Store credit may be issued at our discretion.
Additional terms may apply to promotional purchases, prepaid treatment packages, gift cards, and memberships. These terms will be communicated when applicable.
4. Medical Services & Treatment Consent
Emerald is committed to providing thoughtful, individualized care and helping patients make informed decisions about their treatment options.
Before receiving treatment, patients are responsible for providing accurate and complete information about relevant medical history, medications, allergies, current health conditions, and other factors that may affect treatment.
Certain services may require a consultation, medical evaluation, or additional informed consent before treatment.
Patients should understand that:
- Treatment recommendations are individualized and depend on medical history, clinical evaluation, and personal goals.
- Results and recovery experiences may vary.
- No specific treatment outcome or result can be guaranteed.
- Certain treatments may involve risks, side effects, or potential complications, which will be discussed during the informed consent process.
- Patients should follow the pre-treatment and post-treatment instructions provided by their healthcare professional.
Information published on our website is for general informational purposes and is not a substitute for individualized medical advice, diagnosis, or treatment.
For medical emergencies, call 911 or seek immediate emergency medical care. Our website forms and text messaging services are not intended for emergency communications.
5. Collection & Use of Personal Information
Emerald collects and processes certain personal information to provide services, communicate with patients, manage appointments, and support business operations.
Information collected may include:
- Name and contact information
- Email address and telephone number
- Appointment and scheduling information
- Relevant medical history and treatment information
- Billing and transaction information
- Communication preferences and consent records
- Website usage information
We use this information for purposes including appointment management, patient communications, treatment coordination, customer service, payment processing, and other legitimate business operations.
Where individuals have provided appropriate consent, we may also use contact information to send promotional communications, special offers, and service updates.
Information may be shared with authorized service providers that help us operate our business, subject to applicable privacy and confidentiality requirements, or when otherwise permitted or required by law.
Additional information about our privacy practices, including how we safeguard information and handle individual privacy rights, is available in our Privacy Policy.
Privacy Policy: https://emeraldaestheticsnwa.com/privacy-policy
6. SMS Messaging Terms & Conditions
Emerald Aesthetics, LLC offers optional SMS text messaging communications to patients and prospective patients.
Participation in our SMS programs is voluntary. Consent to receive marketing text messages is not a condition of purchasing products or receiving services from Emerald.
SMS Program Description
Depending on the communication preferences selected and the consent provided, individuals may receive the following types of text messages.
Informational & Non-Marketing Messages
These communications may include:
- Responses to patient or prospective patient inquiries
- Appointment-related information and follow-ups
- Pre-treatment and post-treatment care instructions
- Treatment-related check-ins
- Customer service communications
- Other relevant informational updates related to services requested
Marketing & Promotional Messages
Individuals who separately opt in to marketing communications may receive:
- Special offers and discounts
- Seasonal promotions and exclusive events
- New services and treatment announcements
- Membership information and offers
- Retail product announcements
- Other promotional updates from Emerald
Marketing and non-marketing text message consent options are presented separately through applicable opt-in methods.
How to Opt In
Individuals may voluntarily subscribe to Emerald's SMS communications through designated website forms or other approved consent methods.
Where applicable, individuals are presented with separate, optional consent checkboxes for informational and promotional messages.
Consent checkboxes are not preselected, and providing marketing SMS consent is not required to receive services from Emerald.
By opting in, you authorize Emerald to send messages consistent with the specific communication preferences you selected.
Message Frequency
Message frequency varies depending on your appointment activity, interactions with Emerald, selected communication preferences, and applicable promotional campaigns.
Messages may be recurring.
Message & Data Rates
Message and data rates may apply.
Charges depend on your mobile carrier and wireless service plan. Please contact your wireless provider for questions regarding messaging or data charges.
How to Opt Out
You may opt out of SMS communications at any time by replying **STOP** to a message from Emerald.
After submitting an opt-out request, you may receive a confirmation message acknowledging your request.
You will no longer receive messages covered by that opt-out unless you provide consent again.
You may also contact Emerald directly to request changes to your messaging preferences.
Help & Customer Support
For assistance with Emerald's text messaging program, reply **HELP** to any message.
You may also contact us at:
Emerald Aesthetics, LLC
Email: marketing@emeraldaestheticsnwa.com
Website: https://www.emeraldaestheticsnwa.com
Mobile Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
SMS delivery may be affected by network conditions, device availability, carrier restrictions, or other factors outside Emerald's control.
Age Requirements
SMS program enrollment is intended for individuals 18 years of age or older.
For communications involving patients under the age of 18, a parent or legal guardian must provide appropriate consent using their own contact information.
Privacy & SMS Consent
Emerald respects your privacy and communication preferences.
SMS opt-in information and consent records are handled in accordance with our Privacy Policy.
Mobile information and SMS consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
For further information about our data collection, use, and privacy practices, please review our Privacy Policy:
https://emeraldaestheticsnwa.com/privacy-policy
7. Website Use
Our website is intended to provide information about Emerald, our services, our providers, and opportunities to connect with our team.
You agree to use the website lawfully and not to:
- Submit false or misleading information
- Attempt unauthorized access to website systems or accounts
- Interfere with the website's operation or security
- Use website content for unlawful or unauthorized purposes
We make reasonable efforts to maintain accurate and current information. However, service offerings, availability, pricing, and website information may change without prior notice.
Information displayed on the website does not guarantee eligibility for a particular treatment or service.
## 8. Liability & Disclaimers
Emerald strives to provide professional, responsible, and individualized care.
Patients acknowledge that aesthetic, medical, and wellness treatments may involve risks and that individual experiences and outcomes can vary.
Emerald does not guarantee specific treatment results.
To the extent permitted by applicable law, Emerald is not responsible for losses arising from improper use of its website, failure to follow provided instructions, or circumstances outside its reasonable control.
Nothing in these Terms & Conditions is intended to waive rights that cannot legally be waived or exclude liability that cannot legally be excluded, including liability for professional negligence where applicable.
Emerald reserves the right to refuse or discontinue non-emergency services when appropriate and consistent with applicable law, professional obligations, and patient safety considerations.
9. Changes to Terms & Conditions
Emerald may update or modify these Terms & Conditions periodically to reflect changes to our services, business operations, legal requirements, or communication practices.
Any updates will be published on our website with a revised Last Updated date.
Continued use of our website or services after updated terms become effective may constitute acceptance of those changes, where permitted by applicable law.
Material changes that require additional notice or consent will be handled accordingly.
10. Contact Information
If you have questions about these Terms & Conditions, our policies, or our services, please contact us:
Emerald Aesthetics, LLC
Email: marketing@emeraldaestheticsnwa.com
Website: https://www.emeraldaestheticsnwa.com
We appreciate the trust our patients place in Emerald and are committed to providing a thoughtful, professional, and welcoming experience.
By accessing our website or using Emerald's services, you acknowledge these Terms & Conditions, subject to applicable law and any additional agreements or consent forms governing specific services.
